Effective Date: [Insert Date]

Welcome to Custom Carbon Solutions. We are committed to protecting your personal data and being transparent about how we collect, use, and safeguard information. This page includes our:

  • Privacy Policy (how we collect and use personal data)

  • Cookie Policy (how we use cookies)

  • Terms of Service (your responsibilities and rights)

  • GDPR Consent Notice (your rights under the EU GDPR)

🔐 1. Privacy Policy

Who We Are

Custom Carbon Solutions
Alfacon d.o.o.
Business Address: Brnčičeva ulica 7, 1231 Ljubljana, Slovenia EU. 
Email: info@customcarbonsolutions.com

What Personal Data We Collect

We collect the following information when you contact us or visit our site:

  • Name, email, phone number, company name

  • Project or quote request details

  • IP address, browser, and usage data via cookies

Why We Collect It

  • To respond to inquiries or provide quotes

  • To deliver custom composite manufacturing services

  • To analyze website traffic and improve performance

  • To send marketing messages (only if you opt in)

  • To fulfill legal and contractual obligations

Legal Basis

We rely on the following lawful bases:

  • Your consent

  • Contractual necessity

  • Legitimate interest

  • Legal obligation

How We Store and Share Data

We store data securely and do not sell your data. We may share data with:

  • Trusted third parties (e.g., hosting, CRM)

  • Legal authorities (only if required)

All partners are GDPR-compliant and act under contractual agreement.

Data Retention

We retain personal data:

  • Inquiries: up to 12 months

  • Client data: for the duration of the relationship + legal retention period

Your Rights

You have the right to:

  • Access your data

  • Correct or update it

  • Request deletion

  • Withdraw consent

  • Object to processing

  • File a complaint with your local Data Protection Authority

Contact: [Insert contact email]

🍪 2. Cookie Policy

What Are Cookies?

Cookies are small text files placed on your device to improve site experience and performance.

Types of Cookies We Use

  • Necessary cookies – Enable core functionality (e.g., security, contact forms)

  • Analytics cookies – Help us understand how users interact with the site (e.g., Google Analytics)

  • Marketing cookies – Only with consent, to personalize ads or content

Managing Cookies

You can:

  • Accept or reject cookies via our cookie banner

  • Change settings in your browser at any time

  • Delete existing cookies

We respect Do Not Track settings when enabled.

⚖️ 3. Terms of Service

By using our website, you agree to the following terms:

Use of Site

You may browse our site and request information, but:

  • Do not misuse, hack, or attempt to interfere with its operation.

  • Do not submit false information in forms.

  • Do not use our content without permission.

Intellectual Property

All text, graphics, and content are property of Custom Carbon Solutions and may not be copied or reused without written permission.

Third-Party Links

Our website may link to external sites (e.g., LinkedIn, tools, suppliers). We are not responsible for their content or privacy practices.

Limitation of Liability

We are not liable for any damages resulting from use of this website or our services unless required by law.

🇪🇺 4. GDPR Consent Notice

When you use our contact forms or interact with our cookie banner, we may ask for your explicit consent to collect and process your data.

Consent Options May Include:

  • Allowing cookies for analytics or marketing

  • Submitting personal data for quotes or communication

  • Subscribing to a newsletter (if applicable)

You may withdraw consent at any time by emailing: info@customcarbonsolutions.com

📬 Contact Us

If you have any questions or wish to exercise your data rights, contact us at:

Alfacon d.o.o.
📧 Email: info@customcarbonsolutions.com
📍 Address: Brnčičeva ulica 7, 1231 Ljubljana, Slovenia EU.